To respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be imposed with a $15 late fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.

We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours before the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellation and "No Show" fees will be charged 100% of the service cost to the credit card on file. Once this charge is completed you may then schedule a new appointment.

In the case of missing your appointment, no call no show will result in a cancellation fee of 100% of the service cost. Cancellation and "No Show" fees will be charged to the credit card on file. Once this charge is completed you may then schedule a new appointment. If the card declines, our system will put a hold on your profile. All fees must be paid before booking a new appointment.

Your satisfaction is our highest priority. If you are not completely satisfied, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.

For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

Our studio staff has the right to refuse service to anyone behaving improperly, intoxicated, or if their state of health may influence the effects of the service.